For internal IT teams
Your IT leadership. More delivery capacity.
Your IT team understands your business. Agile MSP adds support where you need it: handling agreed Level 1–3 tickets, technical escalations and operational work alongside your people.
You keep IT leadership, business priorities and decision-making. We work with your IT Manager to define the responsibilities we take on and how we stay connected.
More support capacity. Clear responsibilities.
Co-managed IT can help when ticket queues compete with project work, an issue needs additional expertise or your team wants support across selected systems.
- Level 1 user requests and everyday troubleshooting.
- Level 2 investigation across devices, applications and connectivity.
- Level 3 technical escalation for complex issues within the agreed scope.
- Microsoft 365, cloud, desktop, server and infrastructure support.
- Agreed administration, documentation and operational tasks.
A practical way to work together
- Understand the workload. Discuss your systems, ticket demand, processes and priorities.
- Agree responsibilities. Define scope, approvals, access and escalation paths, including what stays with your team.
- Connect the teams. Plan documentation handover and how tickets, progress and exceptions are shared.
- Review and adjust. Revisit the arrangement as workloads and projects change.
Common questions
Will Agile MSP replace our IT Manager or internal team?
No. Co-managed IT is designed to work alongside your existing team. Your IT Manager retains leadership and agreed decision-making responsibilities.
Can you handle only selected tickets or escalation levels?
Yes. We can discuss a defined queue, selected ticket levels or particular environments. The engagement sets out inclusions, exclusions and how other requests are handled.
Can you work with our existing support processes?
We review your tools and workflows before agreeing the operating model. Access, integration and process changes are considered together rather than assumed.
How are coverage and response expectations set?
Support hours, priorities, escalation arrangements and any service-level commitments are agreed for your engagement.
Give your IT team room to focus
Tell us which workloads you want help with. Explore our managed IT services or speak with our team about co-managed support.