Get Help With Your IT
Use your agreed support channels and tell us what is affected. If your organisation uses internal IT triage or partner-branded support, follow that process so your request reaches the right team.
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Tell Us What Needs Attention
01
Who
Include your organisation, the affected device or application and whether one person or several users need help.
02
What
Describe the issue, when it began and any relevant error wording. Do not include passwords or recovery codes.
03
Impact
Explain which work is interrupted, any relevant deadline and what troubleshooting has already been attempted.